FAQ’s

FAQ’s

 

CAN I EXCHANGE MY ITEM?

Exchanges are not permitted unless the was damaged on arrival. Contact our customer service team @info.wearegoated.com

 

CAN YOU HELP WITH A DAMAGED PRODUCT?

In the unlikely event that your item is damaged, you will be able to return and exchange it or return it for a refund. You will have 7 days after you receive your item to repost any damage.

 

 

HOW DO I TRACK MY ORDER?

The customer will receive a tracking number via email and text message that allows the customer to track their package.

 

 

WHEN WILL MY ORDER SHIP?

Orders will ship within 1-3 business days after you place your order. After your order is shipped, please allow 2-3 business days for your order to reach you through our third party mail carrier.

 

 

WHERE CAN I BUY GOATED?

Only at WeAreGoated.com. Follow @goated.apparel on Instagram and sign up for our GOATED VIP list to get updates and news around new products and distributions.

 

 

MY PACKAGE IS MISSING. CAN YOU HELP?

If your item says delivered, we are confident that our third party delivery carriers will do their jobs. We recommend purchasing shipping insurance for your item at checkout, in the unlikely event that it is stolen or not properly delivered.

 

 

IS INTERNATIONAL SHIPPING AN OPTION?

International shipping is currently unavailable.

 

 

WHAT PAYMENT METHODS DOES GOATED ACCEPT?

Cards- Visa, Mastercard, American Express, Discover, Diner’s Club

AfterPay- Shop Pay, Shop Pay Installments

Wallets- Apple Pay, Google Pay, Meta Pay

 

DOES GOATED OFFER AFTERPAY?

Yes.

 

 

HOW CAN I GET A GOATED DISCOUNT?

Sign up for our GOATED VIP list and you’re sure to get a discount code sent to you.

 

 

 

WHAT SIZES DOES GOATED OFFER?

Xs-XL

 

 

CAN I ORDER A DIFFERENT SIZE TOP AND BOTTOM FOR SETS?

Our GOATED Sets are only sold as sets for the time being. As we grow, we will begin to offer tops and bottoms separately.

 

 

DOES GOATED OFFER FREE SHIPPING?

Free shipping is offered occasionally with deals and promos. Also, if you spend $100 or more you will get free shipping.

 

HOW DO I BECOME A GOATED MODEL? 

Contact us @info.WeAreGoated.com