Refund policy

WE ARE GOATED — Return & Refund Policy

Last updated: April 2026 | WE ARE GOATED LLC | Florida

CORE POLICY

All sales are final. WE ARE GOATED does not accept returns or issue refunds unless the error is directly attributed to WE ARE GOATED LLC.

OUR COMMITMENT TO YOU

We take full accountability when we make a mistake. If your order arrives damaged, defective, or incorrect due to an error on our end, we will resolve it — no questions asked. Outside of errors we are responsible for, all purchases are considered final at the time of transaction.

WHEN YOU ARE ELIGIBLE

A return, replacement, or refund may be approved if WE ARE GOATED is responsible for any of the following:

• Item arrived damaged or defective

• Wrong item shipped

• Wrong size sent (different from what was ordered)

• Significant printing or manufacturing defect

• Item never received (confirmed lost by carrier)

WHEN YOU ARE NOT ELIGIBLE

The following situations do not qualify for a return, exchange, or refund:

• Change of mind or buyer’s remorse

• Incorrect size ordered by the customer

• Item delayed but not lost

• Sale or discounted items

• Items that have been worn or washed

• Stolen packages after confirmed delivery

HOW TO SUBMIT A CLAIM

If you believe your order qualifies under this policy, you must contact us within 7 days of the delivery date. To process your claim, have the following ready:

• Your order number

• Clear photos of the item and/or packaging (required for damage or defect claims)

• A brief description of the issue

Claims submitted after 7 days of delivery will not be honored regardless of circumstance.

RESOLUTION OPTIONS

Once a claim is reviewed and approved, we will offer one of the following resolutions at our discretion:

• Replacement of the item (subject to availability)

• Store credit toward a future purchase

• Full or partial refund to the original payment method

WE ARE GOATED reserves the right to determine the appropriate resolution on a case-by-case basis.

SHIPPING RESPONSIBILITY

Once an order is handed off to the carrier, WE ARE GOATED is not responsible for delays, misdeliveries, or theft. In the event of a carrier-confirmed lost package, we will work with you toward a resolution. We are not responsible for packages delivered to an address entered incorrectly at checkout.

CHARGEBACKS & DISPUTES

Filing a chargeback or payment dispute for an order that does not qualify under this policy is considered a violation of our terms. We reserve the right to contest all fraudulent disputes and may restrict future purchase access. If you have a legitimate concern, please contact us directly — we will always respond.

CONTACT US

For all return, refund, or order concerns, reach out through our official support channel. Please include your order number in the subject line. Response time is 1–3 business days.

POLICY UPDATES

WE ARE GOATED LLC reserves the right to update this policy at any time. Changes are effective immediately upon posting. It is the customer’s responsibility to review the current policy before making a purchase.